The Call Space


	Frequently Asked Questions
		Basic Information Service Details Usage How does it work? How many people can be on a call? What will the 1st caller hear after calling the Dial-In Number? Can I mute the callers? How many calls can I set up? Can they happen at the same time? Fees Are there any costs for this service? Will anything extra appear on my phone bill? Technical Does the number of participants affect the quality of a call? I can’t find information as to where your equipment is located. Where are your local connections? Are the calls private and secure? Troubleshooting If we hear an echo in the system, how can we get rid of it? Is customer support available?

		Basic Information Maximum number of callers: 25 Maximum length of each call: 3 hours Call begins: When first caller arrives Call ends: When last caller leaves Dial-In Number and PIN codes: Provided by our website Top

		Service Details No personal information required Instant and anonymous access Any phone can be used Service is secure and private Calls are crystal-clear, all-digital connections 24-hour access Top

		Usage How does it work? Use any telephone or cell phone to make the call. Your attendees will dial the same telephone number and PIN code and meet you there! Top How many people can be on a call? Currently, calls can include up to 25 participants. Top What will the 1st caller hear after calling the Dial-In Number? The first caller to arrive hears music-on-hold until the second person enters. Top Can I mute the callers? Yes. While on a call, callers can press "6" to turn muting on/off. In addition, the call organizer can mute the entire call by pressing "7". Top How many calls can I set up? Can they happen at the same time? There is no specific limit on how many calls or when they can occur. Each call is associated with a phone number to dial and a unique PIN code. Thus, you cannot have two or more calls taking place simultaneously. Top

		Fees Are there any costs for this service? In order for participants to reach our service, each one must call a telephone number, which may be a long distance number. The only cost would be the long distance rates charged by each individual participant's long distance carrier. We do not require the use of any specific carrier, nor do we know what rates you pay on your calling plan. Top Will anything extra appear on my phone bill? Nope! There are absolutely no surcharges. Nothing extra will appear on your bill other than the call itself, billed at your normal long distance rate. Top

		Technical Does the number of participants affect the quality of a call? In any call, the clarity will decrease somewhat as you add more participants. Also, there is more chance of someone putting the call 'on hold' without remembering to mute their phone and then broadcasting their 'hold music' or radio station to the remainder of the callers. Basically, it is human error that causes problems as a session gets larger, and generally not our service. Top I can’t find information as to where your equipment is located. Where are your local connections? We do not specify the location of our servers because they are located all over the continental US. Each call can be different and may be allocated to any of our servers, depending on several factors, including conference size, length and overall demand. Please plan for calls to be at the domestic long distance rate your carrier charges for interstate calls. Top Are the calls private and secure? Yes. There are several different privacy features. Each call has a unique PIN code for entry. Also, there is a short tone heard on the call, whenever anyone arrives or exits. Additionally, anyone on a call can press the pound (#) to hear how many other parties are on the call. The organizer may lock the conference by pressing "5" to prevent additional persons from entering. Top

		Troubleshooting If we hear an echo in the system, how can we get rid of it? If you encounter an echo or noise during your conference you can try the following procedure: Ask everyone to mute themselves by pressing "6". Then one at a time, each participant should un-mute him or herself (by pressing "6" again). When the echo or noise returns, the "culprit" will have been identified. That person should be asked to hang up and dial back in again, using a different telephone, if possible. Top Is customer support available? Yes. But before sending an e-mail to Customer Support, please browse the help topics links above for a possible answer to your question. If your question is not addressed in the help section, click here for support. Top